Management?

The best thing to come out of Total Quality Management is continuous process improvement. This stimulated quality communication about processes to happen as often as possible within organizations and work groups.



What are your thoughts here?Management?
What you describe is an important part of it, but I think more important is the notion that tiny measurable improvements are doable at low cost, and provided the enterprise continue to measure quality improvement, you don't lose your gains, you trulely make one improvement at a time.



The people learn the job, it is easy to learn a small simple improvement, now everyone knows it better, now find and implement another small inprovement, so over time there is improvement, steady measurable improvement.



It is not just in the process manufacturing (chemicals, food industries) but also in discrete manufacturing, that this works. Of course when the product is off-shored to be made in China, the new employees may not have the continuous educational experience as the old employees, and a lot of knowledge about quality can be lost.