Who selects condo management and is it possible to have them replaced?

I have a condo that is about a year old and the management has been nothing but trouble since the building was registered. I asked them how to get in touch with the board of directors and they said that all requests are fielded by the management company and they contact the board on behalf of the tenants. Is this normal?

The management company has a relationship with the builder, so when repairs are needed, they do not act in the best interests of the tenants, but defend the builder.

Obviously they are not telling the board how many complaints they receive. Any suggestions on what to do about this? I am in Ontario.Who selects condo management and is it possible to have them replaced?
I've owned two condos and in both situations the builder selected the management company. Once the association was turned over to the owners, then the home owner's association had the power to hire/fire the management company.



Do you know who your board members are? It's always been my neighbors and we could approach them with concerns. You could also attend the next board meeting.



Good luck.